Receptionist / Concierge services

"When first impressions are important"

Your property's front desk is the first impression for visitors and prospective tenants or residents. It should be more than just merely "typical". It should be a Hawk Security Front desk.

Hawk Security's hotel-style front desk personnel make a statement about your property. Our professionalism creates a secure, inviting and proficient environment that is perfectly suited for residences and commercial properties.


A concierge, this term being derived from the French language, is an employee who lives on the premises of apartment buildings and serves as a general caretaker; while the phenomenon and the term are most common in France, they can be seen elsewhere (they are notably common in the French-influenced neighborhood of Heliopolis in Cairo, Egypt). In medieval times, the concierge was an officer of the King who was charged with executing justice, with the help of his bailiffs. However, such settings are now extremely rare, in 19th century and early 20th century apartment buildings & commercial start using "Front Desk" services instead "Concierge" as they are less costly, and more secure as the security staff is trained for front desk services.

Front desk services

Like a Guest Service Representative at a fine hotel, Front Desk staff is available to assist residents and tenants with information about your property, facilitate operational procedures, manage visitor registration and documentation, as well as offer a warm and friendly presence in your lobby.

Front desk staff "exceeding expectations"

Your Front Desk staff is well groomed, friendly, attentive, and enabled to deliver excellent customer service. And since they commonly come with experience from the hospitality industry, it is easy for residents to get used to the warm and enthusiastic service they will receive.

Hawk security staff goes through a BST I & II training course provided by schools authorized by the Justice Institute of British Columbia. All staff is provided with instruction on general security, Customer Service training, and specific training to assigned duties. As well, each staff is provided with an orientation tour of the site assigned.

Hawk Security takes great pride in the way our staffs care for our clients, and make an extra effort to ensure their satisfaction

For property managers

Sleep tight knowing that your lobby desk will be covered without hassles. Response personnel are on call 24 hours to meet the need of last-time staffing issues. Your front desk personnel will be fully trained to regulate visitor and contractor access, maintain an activity log, monitor security systems, receive packages and deliveries, control access for trade personnel (telephone, cable installers etc), supervise move-ins and move-outs , regulate visitor parking and enforce strata by-laws and most important respond to any emergencies and secure the building.

Big brother monitor "Push the button, Push the limits"
Our company uses the latest technology WIRED TIME for the safety of our clients and security officers.

It helps property manager to keep a tab on your front desk personnel if they are performing their job in well manner the way they been instructed. Each building areas to be checked are bar-coded. Front desk personnel scan the barcodes as they perform their rounds and these barcodes can be set according to a schedule. Email alerts can be generated when barcodes are not scanned by a specific time and with online access property manager now obtain complete and accurate updates of their staffs location and checks they have performed.

Wired Time is breaking ground in mobile workforce automation by introducing a solution that is everything the competition is not - simple. From the handheld WT500 that collects worker, time and task data from the field, to the WT Express software that provides real-time analytics and detailed reports, everything has been designed for ease of use and quick deployment.

Wired Time enables the instant collection of worker time and task details that are unattainable with GPS alone. The WT500, for example, is GPS ready, and provides interactive mapping right out of the box, but goes far beyond the capabilities of GPS by giving details about which specific tasks were performed onsite (inspections, repairs, maintenance etc.) who was present (in Crew Mode) and how long each task took.

Hawk Security has experiences in providing security services for the following:

  • Commercial and Residential buildings
  • Shopping malls and Retail stores
  • Banks and Credits Unions
  • Hotels and Hospitals
  • Provincial and Federal Governments
  • Educational Institutions
  • Warehouses
  • Construction Sites
  • Special Events

We also provide the following services:

  • Z-Plus Security for Executives & VIPs
  • Corporate Travel Security
  • Protective Services
  • Emergency Protocol & Evacuation Services